Privacy Policy

At Alphanume (“we,” “our,” “us”), your privacy matters. This Privacy Policy explains how we collect, use, and protect information when you visit our website or use our services. We keep things simple: we collect as little personal data as possible, and we never sell, trade, or misuse your information.

1. Information We Collect

We collect only the information necessary to operate our services responsibly and improve your experience.

1.1. Information You Provide Voluntarily

• Email address (e.g., when signing up, subscribing, or contacting support)

• Account information if you create an API account

• Billing information via third-party providers (e.g., Stripe) — we never store full payment details

1.2. Automatically Collected Information

Like most websites, we collect limited technical information such as:

• Device type and browser

• Pages visited

• Approximate location (city-level only)

• Time spent on site

• Referral sources

• Basic usage metrics

• API request metadata (for rate limiting and fraud prevention)

This is typically collected through tools like Google Analytics, Plausible, or similar. No personally identifiable information is collected unless explicitly provided.

2. How We Use Your Information

We use collected data solely for:

• Operating and maintaining the website and APIs

• Monitoring performance and preventing abuse

• Improving the user experience

• Responding to support inquiries

• Managing subscriptions and payments

• Generating anonymized, aggregated metrics

We do not use your information for targeted advertising, data resale, or unrelated marketing activities.

3. Cookies & Tracking Technologies

We may use cookies or similar tools to:

• Understand website traffic

• Maintain login sessions (if applicable)

• Improve product analytics

You can disable cookies through your browser settings, though some features may not work properly.

4. How We Share Information

We only share information with trusted third parties needed to operate our services, such as:

• Payment processors (e.g., Stripe)

• Analytics providers

• Hosting services

• Error monitoring or logging tools

These partners are obligated to protect your data and use it only for service-related purposes.

We do not sell, rent, or trade user data. Ever.

5. Data Security

We use industry-standard security measures to protect data, including:

• HTTPS encryption

• Secure API key management

• Rate limiting and abuse detection

• Access controls and monitoring

While no system is perfectly secure, we take reasonable steps to safeguard all user information.

6. Data Retention

We retain data only as long as necessary for:

• Providing the service

• Legal compliance

• Preventing abuse

• Handling billing and support

You may request deletion of your data at any time (see Section 10).

7. Third-Party Links

Our site may contain links to other websites. We are not responsible for their privacy practices or content. We encourage you to review their policies.

8. Children’s Privacy

Alphanume is not intended for individuals under 18. We do not knowingly collect personal information from minors.

9. International Users

Our servers may be located in the United States. By using the Services, you consent to the processing and storage of your information in the U.S.

10. Your Rights

You have the right to:

• Access the information you’ve provided

• Request corrections

• Request deletion (where applicable)

• Opt out of non-essential tracking

To make a request, contact us at support@alphanume.com.

11. Changes to This Policy

We may update this Privacy Policy from time to time. If changes are significant, we will post a notice on our website. Continued use of the Services constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns, reach out at:

support@alphanume.com